1. Order Processing

At Xavzurel™, we aim to process orders carefully and efficiently. Orders are generally prepared for shipment within 1–3 business days after payment has been confirmed. Processing times are estimates and may vary during holidays, promotional events, periods of high order volume, or when additional order verification is necessary.

Business days generally exclude weekends and public holidays. Processing time is separate from transit time, which begins after the package has been handed to the shipping carrier.

2. Shipping Destinations

Available shipping destinations are determined by the delivery address, product availability, carrier coverage, and checkout options. The shipping methods available for your order will be displayed during checkout when supported.

If your destination is not accepted at checkout, please contact us before placing an order. We cannot guarantee delivery to every country, region, remote area, or restricted destination.

3. Estimated Delivery Times

Delivery estimates depend on the destination, selected shipping method, carrier operations, customs processing, and other circumstances beyond our control. If an estimated delivery window is displayed at checkout or in a shipping confirmation, please use that information as the primary reference for your order.

Unless a specific delivery date is expressly confirmed, all delivery times are estimates rather than guarantees. Actual delivery may be earlier or later than expected.

• Order processing: generally 1–3 business days.
• Transit time: varies by destination and shipping method.
• Customs clearance: may add time to international shipments.
• Remote destinations: may require additional transit time.

4. Shipping Costs

Shipping charges, if applicable, are calculated or displayed at checkout before you complete your purchase. The amount may depend on your delivery address, the shipping service available, the order contents, and any applicable shipping promotion.

Please review the final order summary before submitting payment. We will not represent shipping as free unless the offer or checkout clearly states that it applies to your order.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation at the email address provided during checkout. When tracking is available, shipment details or a tracking link may be sent after the package has been dispatched.

Tracking information may take time to appear or update after a carrier receives a package. Some shipping services provide limited tracking events. If you have not received shipping information within a reasonable processing period, contact us with your order number and the email address used at checkout.

6. Address Accuracy and Delivery Details

Please ensure that your shipping address, recipient name, postal code, phone number, and other required delivery information are accurate before completing your purchase.

If you notice an error, contact us as soon as possible at service@xavzurel.com. We will try to help, but changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied at checkout, subject to any consumer rights that cannot legally be excluded.

7. Customs Duties, Taxes, and Import Fees

International shipments may be subject to import duties, customs fees, value-added tax, sales tax, or other charges imposed by the destination country or local authorities. Responsibility for these charges depends on the destination, applicable law, and the terms presented during checkout.

Unless expressly stated otherwise at checkout, customs duties and import fees are not included in the product price or shipping charge. Please check your local requirements before ordering. Customs inspections or payment of import charges may delay delivery.

8. Delayed, Lost, or Missing Packages

Shipping delays can occur because of weather, carrier backlogs, customs inspections, incorrect address details, public holidays, transportation disruptions, or other events outside our reasonable control.

If tracking has not updated for an extended period or your package appears to be missing, contact us with your order number and tracking information. We will review the available information and, where appropriate, coordinate with the shipping provider to investigate.

Please allow a reasonable period for carrier investigations to proceed. Any resolution, replacement, or refund will be handled in accordance with our applicable policies and mandatory consumer protection laws.

9. Delivered but Not Received

If tracking indicates that a package has been delivered but you cannot locate it, please check your mailbox, parcel locker, reception desk, household members, neighbors, and any delivery instructions associated with the address.

You may also contact the carrier to request delivery details. If the package remains missing, email us so we can review the order and available tracking records. We will assess each case individually and follow applicable legal requirements.

10. Damaged Packages or Incorrect Items

If your order arrives visibly damaged, incomplete, or with an item different from what you ordered, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the product and packaging when available.

We will review the information and explain the next steps under our Return & Refund Policy and applicable consumer protection laws. Please keep the product and packaging until the matter has been reviewed, where practical.

11. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us promptly at service@xavzurel.com and include your order number. We will try to stop the order if it has not yet been dispatched.

Once an order has shipped, cancellation may no longer be possible. In that case, you may need to follow the return process described in our Return & Refund Policy. Any cancellation rights provided by applicable law remain unaffected.

12. Shipping Restrictions and Exceptional Events

Some products or destinations may be subject to carrier restrictions, customs rules, transportation interruptions, or other limitations. We may need to adjust a shipping method or contact you if a delivery issue arises.

Where an order cannot reasonably be fulfilled, we will contact you using the details provided at checkout and explain the available options, subject to applicable law.

13. Contact Our Shipping Team

If you have questions about shipping, tracking, delivery delays, or an order that has not arrived, our customer service team is available to help.