Xavzurel™ · Customer Care

Contact Us

We're here to help with your earbud accessories, product questions, orders, shipping, payments, and returns. Contact our customer-care team for clear information and assistance.

Get in Touch

How Can We Help You?

At Xavzurel™, we want your shopping experience to be straightforward from your first product search to the delivery of your order. If you need help choosing an earbud case, checking compatibility, understanding an order update, or resolving a purchase-related issue, please contact us.

For the quickest assistance with an existing order, include your order number, the email address used at checkout, and a brief description of your question. Please do not include full payment card numbers, security codes, passwords, or other sensitive authentication details.

Email: service@xavzurel.com

Phone: +86 15794911788

Customer Service Hours: 8:00 AM–10:00 PM Daily

Typical Response Target: Within 24 hours. Response times may vary during busy periods or when an inquiry requires additional verification.

01 · Product Assistance

Questions About Products

Choosing a compatible earbud case is important. Different devices may have different dimensions, lid structures, charging port locations, indicator positions, and wireless charging requirements.

Before placing an order, please review the relevant product listing for the supported device model, materials, dimensions, color options, included accessories, and care instructions.

Contact us if you need clarification about:

• Whether a case fits your specific earbud or charging case model.
• Product materials, dimensions, finishes, and available colors.
• Whether a strap, clip, keychain, or other accessory is included.
• Product use, cleaning recommendations, and care instructions.
• Differences between similar products in our collection.

Please provide your exact device model when asking about compatibility. We will review the available product information and help clarify the stated specifications.

02 · Order Support

Existing Orders and Order Changes

If you have already placed an order, contact us with your order number and the email address used during checkout. This helps us locate the relevant purchase and understand your request.

Our team can help with questions about order confirmations, product selections, shipping updates, tracking information, and other order-related concerns.

If you need to change an address, cancel an order, or modify a product selection, contact us as soon as possible. Requests can only be accommodated where the order status and fulfillment process allow. We cannot guarantee changes after an order has been processed, packed, dispatched, or handed to the carrier.

For more information about delivery estimates and shipping procedures, please review our Shipping Policy.

03 · Delivery and Tracking

Shipping Questions

If your order has not arrived within the estimated delivery period, please contact us and provide your order number and tracking details, if available.

Delivery times may be affected by carrier operations, customs processing, weather conditions, public holidays, incorrect address information, and other circumstances outside our direct control.

If tracking information has not updated for an extended period, a parcel appears delayed, or a shipment is marked delivered but cannot be located, we recommend checking the delivery address and nearby delivery locations before contacting us.

We will review the available order and tracking information and explain the appropriate next steps. Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

04 · Returns and Refunds

Need Help With a Return?

If an item arrives damaged, defective, incorrect, or incomplete, please contact us promptly. Include your order number, a description of the issue, and clear photographs of the item and its packaging where relevant.

If you would like to return an item because you changed your mind or ordered an incompatible product, contact us before sending anything back. Our team will explain the applicable eligibility requirements, return instructions, deadlines, and any relevant shipping costs.

Please do not send a return to an address that has not been confirmed by our customer-support team. Unauthorized or incorrectly addressed returns may be delayed or may not be received by the appropriate facility.

Refund timing depends on return approval, receipt and inspection where required, and the processing time of the original payment provider. See our Return & Refund Policy for full details.

05 · Payment Assistance

Payment and Checkout Questions

If a payment fails, an order confirmation does not arrive, or you notice an unexpected checkout issue, please contact us with a description of what happened and the approximate time of the transaction.

For your security, never email your complete payment card number, card verification code, account password, or one-time authentication code. We do not need these sensitive details to review a general customer-service inquiry.

Depending on the issue, you may also need to contact your bank, card issuer, digital wallet provider, or payment service directly. Payment authorization, posting, and reversal times are determined in part by the relevant provider.

06 · Business Information

Our Contact Details

Xavzurel™ is operated by Guangzhou Liugui Trading Co., Ltd. Our customer-support contact details and business address are provided below for customer inquiries and correspondence.

When writing to us about a purchase, please use the official support email and provide only the information necessary to help us investigate your request.

07 · Frequently Asked Contact Questions

Before You Contact Us

How quickly will I receive a reply?

We aim to respond to customer inquiries within 24 hours. More complicated cases may take longer if we need to verify order details or obtain information from a carrier or payment provider.

What should I include in my email?

For an existing order, include your order number, checkout email address, and a concise explanation of the issue. For product questions, include the product name and your device model.

Can I change my order after checkout?

Please contact us as soon as possible. Changes and cancellations depend on the order's fulfillment status and cannot be guaranteed after processing or dispatch.

Can I return an item without contacting support?

We recommend contacting us first so that we can confirm eligibility and provide the correct return instructions. Please consult our Return & Refund Policy for the applicable terms.

Can I contact you about privacy concerns?

Yes. Email service@xavzurel.com and describe your privacy-related request. Please avoid sending unnecessary sensitive personal information.

Xavzurel™ · We're Listening

We Appreciate Your Feedback

Your questions and feedback help us identify areas where our product information and customer experience can be improved. Whether you need assistance before purchasing or support after delivery, we welcome your message.

Email us: service@xavzurel.com

Hours: 8:00 AM–10:00 PM Daily

Official Store Information

Company Details

Business and customer-support information for Xavzurel™.

For your protection, do not send payment card numbers, security codes, passwords, or one-time authentication codes by email.